IP & OP Customer Care Coordinator – Edapally , Cochin Kerala(JOB CODE 220316F)

Position: IP & OP Customer Care Coordinator

Educational Qualification: Graduate in any discipline with a keen interest to do administrative role bearing targets guided by time frames.

Type of candidature: 2 – 5 years of experience in customer care or marketing or sales

Reporting to: Marketing & Administration incharge

Skill Sets:

• Focused and detail oriented

• Stretch and learnability

• Process oriented

• Good interpersonal skills

• Process oriented

• Better Communication Skill

• Proactive

• Good Presentation Skills

• Knowledge Prior knowledge in the area is not mandatory.

Mental Ability:

• Ability to grasp, relate and respond spontaneously to circumstances

• Attitude Assimilate with employees, potential for learning and enhancing own skill set.

Responsibilities of the role:

 Patient Counseling ,Prescription Monitoring, Conduct Customer Feedback Surveys, Monitor Counter traits, Establish Rapport with Doctors, Coordinate with PRA’s, Establish control over both billing and store, Monitor Encounter v/s Medicines Purchased, Guide Patients to Billing Counter, Effective Patient Grievance handle, Sales Monitoring, Inventory Analysis.